Refund policy

Refund & Return Policy

Last updated: 2026-06-13

This policy applies to consumer purchases made through our online store, operated by Eris Art Studio ("we", "us"). It explains your statutory right to cancel, how to return items, our handling of exchanges, and your rights regarding faulty goods. It does not affect your mandatory consumer rights under EU law.

1. Your right to cancel (14-day right of withdrawal)

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the goods. Where goods are delivered separately, the period runs from receipt of the last item.

2. How to start a return

Email us at eriicrafts@gmail.com with your order number within the withdrawal period, and we will send you return instructions and the return address. You may use the standard model withdrawal form, but it is not mandatory. Please contact us before sending anything back.

3. Condition of returned goods

• Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal.
• Items must be unused, unworn and unwashed, in their original condition, with all tags, labels and any hygiene seals intact, and in their original packaging.
• You are responsible for the direct cost of returning the goods. We recommend a tracked service, as we cannot be held responsible for items lost in return transit.
• You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

4. Exchanges

Because our items are made in small quantities, we are unable to offer direct exchanges. If you would like a different item or size, please return the original item in accordance with this policy and place a new order.

5. Items excluded from the right of withdrawal

By law, the right of withdrawal does not apply to:

• Custom-made or personalized items produced to your specifications (for example, made-to-order or personalized pieces).
• Sealed goods that are not suitable for return for health or hygiene reasons if they have been unsealed after delivery (for example, pierced earrings).

6. Refunds

Once we receive and inspect your return, we will refund all payments received from you, including the standard outbound delivery cost (but excluding any supplementary delivery option you chose). We will issue the refund without undue delay, and in any case within 14 days. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them, whichever is earliest. Refunds are made using the same payment method you used for the original transaction, at no extra cost to you.

7. Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as ordered, contact us at eriicrafts@gmail.com within a reasonable time, including your order number and photos. We will arrange the return at our own cost (a prepaid label or reimbursement of return postage) and provide a replacement or a full refund, including original shipping. Separately from this, you have a statutory legal guarantee that goods conform to the contract; this applies for a minimum of two years in the EU, and for up to three years for customers in Sweden.

8. Contact

Eris Art Studio
Sweden
Email: eriicrafts@gmail.com